FAQ

Reservations with pre-paid rates and other limited exclusions will be subject to the rate offer rules communicated at the time of reservation. To change your booking or for enquiries, please contact:

Telephone: +66 76 338 888
Email: reservations@salaphuket.com

Please note that changes to the reservation will be subject to availability and any rate differences.

Additional cancellation policies:

• Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks.
• For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organiser or the hotel.
• This policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events, or conferences), please review the booking rate rules and contact the group organiser/hotel for more information.
• Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

Reservations must be guaranteed with a valid credit card at time of booking, which must equally be presented for verification upon check-in. Please note, special event dates may have modified deposit and cancellation policies. These rate-specific policies will be noted in the price breakdown & policies section. A government issued photo ID (passport for non-Thai residents) will be required at time of check-in. For credit card bookings, no deposit required to cover incidentals. For non-credit card guaranteed bookings, THB 3,000 (cash) deposit will be required per day of stay.

Check-in time is 3:00 pm and check-out time is 12:00 pm (noon). Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate your request based on availability – kindly let us know in advance. If unavailable, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check-out fees may apply. If you check out or leave before your scheduled departure date, this will remain non-refundable.

Room rates are subject to the following nightly fees:

• Value Added Tax of 7.00% per night
• Service Charge of 10.00% per night
• Provincial Tax 1.00%

We regret to inform you that our hotel does not accommodate pets.

Smoking is prohibited in guest rooms, except on outdoor terraces / private pools. Designated smoking areas are available in public areas, food and beverage outlets. In the event smoking occurs in a guest room, a cleaning fee of THB 3,000 will be charged per room, per night. Please note, whilst cannabis has essentially been decriminalised in Thailand, public consumption is still prohibited by law and can lead to a 25,000 Baht fine and up to 3 months imprisonment. As SALA Phuket is not a registered venue for the consumption of cannabis, or a private residence, we do not permit usage on property.

We love our spaces just as much as you do — and we’re so happy you’re excited to photograph and share! With that in mind, we ask you please respect our highly-designed spaces and the privacy of our hotel guests and visitors while taking any images.

Mobile phone / SLR camera photography is permitted with limitations:

• No more than 5 minutes of dedicated photo taking please
• Privacy and respect for hotel guests must be observed at all times.
• Doors, hallways, passages, elevators, etc. may not be blocked for any reason.
• Spaces must remain 100% intact – furniture, design elements, seating, etc. cannot be moved, rearranged, or stood on.
• Respect for the working staff must be considered at all times
• No professional shoots with camera crews/equipment are allowed unless authorized by the Resort Management.

To book a professional photoshoot or submit an inquiry, please email marketing@salahospitality.com

Complimentary cribs can be provided by request. As cribs are limited, please let us know at time of booking.

Connecting rooms are available and vary according to room type. As connecting rooms are limited, please let us know your preferences at the time of booking.

We do not provide accessible rooms but are delighted to assist with any specific needs upon request.

Telephone: +66 76 338 888
Email: reservations@salaphuket.com

While SALA Phuket does not have a formal business center, we offer a range of services to meet your needs, including:

• IT services and HDMI cables
• Printing and scanning services
• Meeting Room

Free hotel parking is available, as well as roadside parking, subject to availability.